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Frequently Asked Questions...
Is my computer capable of accessing the content?
First try to access and view our free sample videos. If you are successful in viewing a sample video you should have no problems with any of our content. In general, most modern PC's running the Windows or MAC operating systems will have no issues in accessing the content on our site.
Should you have any difficulty accessing the presentations, you will need to ensure you have installed on your computer the latest version of the Flash Plug-in that you can download free at: http://www.adobe.com/products/flashplayer
Who can view a live broadcast?
Live broadcasts can be private or public. When an event is defined as private to an institution, like a college or an association, the access is only limited to members of this institution. The access to the video will be passworded. If the broadcast is public then all subscribers will be able to access it.
Can a viewer download and keep a copy of a video?
As a rule Audio Visual Archives does not allow the download of its videos. Videos are streamed unless otherwise organised with the copyright owner.
Can SexualHealthVisual be used by associations or institutions?
Yes, we have special arrangements for insitutions please contact us for more information.
How do I know that using my credit card is safe?
We have implemented security measures designed to provide the peace of mind you should expect when purchasing goods over the internet. To protect your credit card information, our server uses SSL (Secure Sockets Layer) to connect to our website. The "https" in place of the usual "http" in your browser address box and the small padlock at the foot of your browser indicate that you have entered a secure session and will be present when you are requested to enter your credit card details.
I can't see anything when I try and watch a video, what should I do.
Ensure that you have Flash plug-in version 20 or higher installed?
Your site doesn't seem to be acting correctly on my computer what should I do?
Please email us at help@Sexualhealthvisual.com ensuring you let us know the details of your computer and internet connection speed, and give us as much information about the problem as you can. If the problem is with a certain presentation, please let us know which one.
I am trying to watch the videos through my network at work. Why can't I connect?
Your system administrator has more than likely disabled the downloading of multimedia across your network. You need to discuss this matter with your IT support team. They may allow selective access to our servers' IP address.
The sound through my computer is choppy or garbled. What can I do to fix it?
Ensure you have the latest drivers for your sound card, by visiting the manufacturers website to download the drivers.
The video is jerky it is like a succession of images rather than a smooth video?
Most likely you are trying to view a video with a bit rate that is higher than what your internet connection is capable of.
Will it be possible to view the video of the broadcast delayed, like the next day or the next week on the web?
Yes and no. The video of the live broacast will be available for 'on demand' viewing at a later date depends on the arrangement that has been organised between Audio Visual Archives, the speaker and the event organisers. If a lecture at a later date is published by SexualHealthVisual than it will be available to subscribers.
Why is the powerpoint presentation not playing on my computer ?
If sample videos are properly playing on your computer, then the slides associated with videos should also play without a problem. If the sample videos are not playing , please refer to FAQ question 1.